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Junior IT Support Engineer

Heirloom

Heirloom

IT, Customer Service
Brisbane, CA, USA
Posted on Friday, October 20, 2023
Are you a talented Junior IT Support Engineer looking to bring your expertise to the climate fight and be a part of a world class team at Heirloom? We are looking for an IT professional to be a foundational member of our growing IT team.
About Us
All across the world, from the azure pools of Turkey and Oman to the travertine terraces of Yellowstone, our planet quietly pulls carbon dioxide from the air and turns it to stone. For eons, Earth has relied on this process to balance its carbon cycle. What if it could be harnessed? What if we could do it faster, in larger quantities, and at a low enough cost to make it an effective tool in the fight against climate change?
At Heirloom, we are turning that into reality. We use the natural carbon capture properties of abundant minerals to pull CO2 from the air, and store it permanently underground. We come to work every day to slow climate change, and are united behind a single, common goal - to remove 1 billion tons of CO2 from the sky by 2035, and to not stop before we get there.
We bring together the precise recipe of science, technology, know-how, and strategy necessary to make low cost, high quality carbon removal a reality. If we’re successful, we will directly mitigate climate change, build a world we can proudly hand over to our children and grandchildren, and catalyze an industry that will rival the largest the world has ever seen. If you want to change the planet, come join us.
Our Commitment to Diversity, Equity, and Inclusion
As temperatures continue to rise, individuals from marginalized communities will face the harshest impacts of climate change. We believe wholeheartedly that building a diverse company is critical to Heirloom’s success. To accomplish this, we’ve put recruiting, hiring and retaining individuals from underrepresented groups at the top of our priority list. We urge you to apply if you identify as Black, Native Hawaiian or Pacific Islander, American Indian or Alaskan Native, Hispanic or Latino, LGBTQ+ – or with any other underrepresented group – even if you don’t tick all the boxes in the description below.
The Role
We are looking for a highly motivated and detail-oriented Junior IT Support Engineer to provide exceptional service to our internal stakeholders, including our leadership team. Managing the Service desk is critical to this role as you will be the face of our service desk and escalate tickets as needed; this role requires clear communication and an aptitude for technology. With this role, you will also get on-the-job training in System Administration, Network Techniques, and practice Cybersecurity standards. We are excited to open this role to build our internal IT team and are looking for candidates eager to learn in a fast-paced environment.
What you will bring
No matter what industry you have worked in, you have experience in several IT systems such as slack, google workspace, and Altlassian. Being highly collaborative is key to this role as you will work with teams across the company to solve problems related to network security and system administration. Your superpower is patience and overall, you are eager to learn and grow in a fast paced startup environment. Bonus points if you have cybersecurity experience!
Please note: the examples in the list above are just that - examples! You don’t have to have every listed skill to be a great fit - you may even teach us something about what we should be looking for! If you are passionate about this opportunity and think you have the skills to succeed, please apply!
Our Principles
Radical Honesty means we are open, transparent, and inclusive in everything we do. We aren't scared to challenge each other, but bring clear motives and our best intentions when we do.
Persistent Optimism means we carry an infinite amount of optimistic energy with us on our journey, constantly chipping away at what may
seem insurmountable.
Maximize our learning rate means we're always in discovery mode. Compounding knowledge is our key to victory - we continuously hone our crafts, seek the fastest paths to new learning, and are quick to absorb new knowledge.

Why you should join Heirloom

  • We are solving the engineering problem of our generation. Climate change is an existential threat, and we need as many of the world’s motivated minds as possible to help. There is no greater challenge or opportunity than fighting climate change.
  • We have done this before. We have done this before. We’re engineers, scientists, and concerned humans from a variety of backgrounds and experiences who are pooling our knowledge and skills to collectively build a more equitable, prosperous future for all.
  • We are a united, resilient, and optimistic bunch. We are all here for the same reason - to slow climate change. We recognize the magnitude of the challenge ahead of us, and believe we can solve it. We can see a hopeful future where we eventually reverse climate change. It won’t be easy, but we won’t quit.
  • We are backed by the best climate partners in the world. We’re well funded by investors from Breakthrough Energy Ventures, Ahren Innovation Capital, Carbon Direct, Microsoft, Lowercarbon Capital, ARPA-e and the National Science Foundation. Our early customers include Stripe, Shopify, and Klarna, and we’re building durable partnerships that enable us to tackle this decades-long problem.

Perks and Benefits

  • Robust health coverage. Excellent health, dental and vision insurance covered up to 100% by Heirloom. FSA option.
  • Generous parental leave. 16 weeks paid leave for all Heirloom employees, regardless of primary/secondary caregiver status.
  • Generous stock options.
  • Flexible time off. Unlimited PTO for exempt (salaried) employees & 80 hours for full time non-exempt (hourly) employees.
  • 401(k).
  • Stay healthy. Monthly health and wellness reimbursement.
  • Learn on the job. Robust annual education and conference budget, including airfare and hotel costs.