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IT Support Technician

LevelTen Energy

LevelTen Energy

IT, Customer Service
Seattle, WA, USA
Posted on Thursday, August 10, 2023

Role Purpose

Are you a tech-savvy problem solver with a passion for delivering top-notch IT support? LevelTen Energy is seeking an enthusiastic IT Support Technician to join our dynamic team. In this role, you'll play a vital part in ensuring seamless operations across our IT landscape, enhancing employee experiences, and contributing to the overall success of our organization.

Duties and Responsibilities

  • Efficient Ticket Management: Spearhead the triage of incoming IT tickets, swiftly troubleshooting hardware and software issues to ensure minimal disruption to our team's workflow.
  • Proactive Solutions: Collaborate with the IT team to devise innovative solutions that not only address immediate concerns but also help in reducing the monthly ticket volume.
  • Empathetic Support: Understand the challenges faced by our employees and proactively work towards mitigating these challenges to create a more conducive work environment.
  • Rapid Response: Maintain a high level of responsiveness to meet ticketing SLAs and ensure rapid issue resolution.
  • Application Expertise: Become a subject matter expert on employee-facing applications, crafting informative training videos and articles to empower our workforce.
  • Seamless Onboarding/Offboarding: Ensure smooth onboarding and offboarding experiences by following established processes for account setup, device configuration, and access management.
  • Risk Mitigation: Contribute to office risk reduction through effective AV equipment and device management, troubleshooting, and escalation of networking issues.
  • Asset Accountability: Maintain meticulous asset tracking and assignment, along with conducting annual physical asset counts to ensure accurate inventory management.
  • Process Enhancement: Continuously refine internal IT processes and knowledge bases, actively participating in projects and tasks to drive improvements.

Qualifications

The ideal candidate will have:

  • Technical Proficiency: A minimum of 1-2 years of technical support and ticketing experience, preferably with JIRA, showcasing your ability to tackle diverse IT challenges.
  • Cloud Expertise: Hands-on experience with Office 365, Google Workspace, and cloud app management, enabling you to navigate and optimize our cloud-based environment.
  • Access Control: Familiarity with identity and access management systems such as OKTA, ensuring compliance with security RBAC protocols.
  • Networking Acumen: Solid networking experience to effectively troubleshoot and escalate networking issues when necessary.
  • Device Management: Competency in device management, setup, and troubleshooting, aiding in seamless operations across our technology ecosystem.
  • Effective Communication: Strong organizational, communication, and interpersonal skills to interact seamlessly with colleagues and stakeholders.
  • Technical Aptitude: Familiarity with Powershell, JSON, and APIs is a plus, showcasing your eagerness to explore new technologies.
  • Passion for Excellence: Your dedication to maintaining a clean and organized work environment reflects your commitment to exceptional IT service.

Benefits / Perks

  • Full Medical, Vision and Dental coverage
  • Wellness Credit
  • Flexible vacation policy
  • 11 paid company holidays

In the Seattle office:

  • Awesome location in Fremont, outside of the downtown Seattle chaos
  • Casual dress code
  • Commuter benefits
  • Standing desk options
  • Regular company-sponsored happy hours
  • Monthly catered lunch

Additional Details

  • The estimated compensation for this position is $65,000-75,000 per year, based on experience and qualifications. In addition, this position is eligible for an annual bonus and an equity grant.

About LevelTen Energy

LevelTen Energy is the leading provider of transaction infrastructure for the renewable energy economy. Our platform delivers buyers, sellers, advisors, and financiers the automation software, data management, and standardized contracts needed to facilitate faster, safer renewable energy transactions. LevelTen’s marketplace of renewable energy power purchase agreements is the world’s largest, with more than 4,000 offers spanning 21 countries in North America and Europe. LevelTen’s CFO-Ready Analytics automatically calculate more than a billion data points every day, providing our partners with leading-edge, real-time risk and value insights at modern market scale. Together, LevelTen and our partners share #OneGoal to accelerate the clean energy transition. Visit us at LevelTenEnergy.com to learn more.

Equal Opportunity Employer

LevelTen Energy is an Equal Opportunity Employer committed to a diverse and inclusive workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, marital status, age, sexual orientation, gender identity or expression, or any other legally protected status.