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Sales Operations Lead

Quilt

Quilt

Sales & Business Development, Operations
Redwood City, CA, USA
Posted on Friday, March 29, 2024

Our mission is to move humanity off of fossil fuel heating. 20% of US global warming emissions come from homes (that's more than cars!). The largest driver of home emissions is burning fossil fuels for heat. To stop climate change, over 80M US homes need to transition from combustion to efficient, electric heat pumps over the coming decades.

We believe for this to happen the world needs fantastic products that are easy and desirable to purchase. Today's heat pumps lack great design, make limited use of software, and are difficult and stressful to adopt. We are building a next generation, beautifully designed, AI optimized home heating and cooling system that is 10x better than what is on the market today. And we are making it easy to purchase and adopt by managing all sales, rebates, permitting and installation for our customers.

Role

Quilt is hiring our first Sales Operations Lead to establish the sales ops function. Quilt has many thousands of high-intent homeowners on a fast growing waitlist for our product that averages $30K per sale. As we grow our sales team to help these customers adopt Quilt, the Sales Operations Lead will establish a core set of metrics, processes and technology platforms that enable the team to deliver an incredible customer experience.

A core element of Quilt’s strategy is to dramatically change the way that home HVAC systems are bought and sold, making the experience customer-centric and empowering. Delivering on this objective requires great process design and execution. The Sales Operations Lead role is a central contributor to building the foundation of this process as a trusted advisor and partner to Quilt’s sales and executive leadership. This is an excellent role for someone who has seen what customer-centric sales excellence looks like and is eager to work with an ambitious team to build out a foundation from the beginning.

Qualifications

  • Create and own recurring sales performance metrics and reporting that enable decision making, training and continual improvement
  • Design and implement processes that improve sales performance and customer experience
  • Synthesize for the executive team key insights gathered from customer interactions
  • Project manage creation, organization and updating of sales enablement materials and trainings
  • Implement Salesforce workflows, inform data model design and own integration and optimization of additional sales tools
  • Work closely with the Heads of Sales, Marketing and Finance to forecast demand and revenue
  • Collaborate cross-functionally with supply chain management and installation service teams to efficiently match customer demand to equipment supply and service capacity
  • Be a thought partner to Quilt’s executive team and founders on building a culture of sales and customer experience excellence

Responsibilities

  • 4+ years of experience in a sales, customer success or business operations role (though more is welcome)
  • Expertise working with CRM tools, specifically Salesforce, and a sales software ecosystem
  • Strong analytical skills, working with complex data sets to ensure metric accuracy, and creating meaningful insights to drive decision making
  • Excellent written and verbal communication skills
  • Ability to work in an ambiguous and fast changing environment
  • Experience or personal interest in home improvement and/or electrification projects
  • Passion for making a real impact on climate change

This is a full-time, hybrid position in our Redwood City office.

The expected base salary range is $150,000-$170,000 with performance-based variable pay & target bonus in addition. Quilt also offers meaningful equity and top-tier benefits.

We are a growing team of ambitious people who truly care about the impact of their work. We are on a mission to accelerate a species-level human transition. For over a million years we've been burning things to stay warm. It's time to move to a better way of living.