Workplace Experience Manager

We are looking for a Workplace Experience Manager to amplify the employee experience, build out and oversee our growing real-estate footprint, develop and lead a service-oriented Workplace Experience team, champion company culture, and proactively remove points of friction in our day-to-day operations in a high volume and complex environment.

The ideal candidate thrives on multitasking, being meticulously organized, and finding creative solutions to problems sometimes without clear direction. They are able to set context, define problems and develop alternative solutions informed by quantitative and qualitative data. They are great at understanding competing priorities and timelines from various stakeholders, and finding alignment across teams before recommending a course of action. They are comfortable working in an environment that is fast-paced, highly collaborative, and ever-evolving. This person anticipates the needs of the business and employees and can easily shift gears between independent work and collaborative leadership.

This role will report to the Chief People Officer and be a member of the People leadership team. This is an amazing opportunity for someone who is passionate about curating culture in a growing start-up and having a direct impact on our People strategy.

Responsibilities

• Identify and champion strategies to ensure that the organization's culture, systems, and processes create a work environment that is inclusive and productive for all

• Continuously improve our Workplace Experience strategy by proactively seeking feedback and building relationships with a variety of internal and external stakeholders

• Develop and lead a Workplace Experience team that is highly aligned with the People Team strategy to curate amazing work experiences

• Scale multiple workplace operations across various geographies as we grow to support SPAN’s business needs and employee happiness.

• Coordinate and support professional delivery of all workplace services including but not limited to building operations, office maintenance, utility services, communications systems, construction and space planning projects.

• Maintain an orderly, safe, and healthy work environment by establishing, following and enforcing standards and procedures, complying with legal regulations.

• Lead events and programs (e.g. happy hours, game nights, hackathons, etc.) that delight our employees. Partner with teams across SPAN to execute periodic onsite events that engage our customers and partners.

• Track utilization metrics & operational spend, making recommendations to improve efficiency while maintaining quality experiences. Prepare and manage an annual budget.

About You

Required Qualifications

• 5 - 7 years of experience in Workplace, Office or Facility Operations, Project Management and/or related field

• Creative problem-solver who excels at building equitable, people-centric solutions and services through application of technology and process

• Detail oriented with a track record of implementing change with intentional, planned communications to internal and external stakeholders

• A passion for building communities, removing distractions, and delivering safe and amazing in-office experience to employees and visitors.

• Self-directed with ability to manage competing priorities and deliver results in a fast-paced environment relying on a high bar for excellence, integrity and solid judgment

• Experience managing multiple vendors/logistics across multiple timelines of varying length and leading work driven by volume and complexity

• Highly collaborative approach to business with strong interpersonal and communication skills and the ability to influence others

• Ability to gather data from disparate sources, assess situations and quickly develop multiple solutions with a analytical rigor to inform recommendations and decisions

• Open to traveling to other offices as needed

Bonus Qualifications

• Experience opening an office

• Experience negotiating and managing contracts

• Event planning experience

• Corporate communication skills

• Knowledge of OSHA, EH+S, FDA and other safety standards and regulations.

The U.S. base salary range for this position is $127,000-$150,480 plus benefits, equity and variable compensation for Sales-related roles. This range represents SPAN’s good faith estimate of competitively-priced salary for the role based on national, real-time industry data from companies of a similar growth stage. This range reflects minimum and maximum new hire salaries for the role across US locations. Within the range, individual pay is determined by location and individual factors including relevant skills, experience and education or training. This range correlates to the relative level of the candidate we believe we need for the role and may require an adjustment for candidates of a different level.

Your recruiter can share more about the specific salary range for the location this role is based during the hiring process.